NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Retired_Member's avatar
Retired_Member
Jul 17, 2020

Unregister me from remote management

I sold my RBK 50 and the new owner says I'm still registered for remote management. How to remove this so he can access remote management. My serial number is 4PMH835909721
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 18, 2020

Please don't post serial numbers to units in public forums.

Please contact NG support and they should be able to help you with this. 

https://www.netgear.com/support/#

Retired_Member wrote:
I sold my RBK 50 and the new owner says I'm still registered for remote management. How to remove this so he can access remote management. My serial number is 4PMH835909721

 

  • Retired_Member's avatar
    Retired_Member
    Jul 18, 2020
    NG support will not assist because the product is out of the warranty period. I can't even submit a ticket. This has been an ongoing issue with this company. I am not understanding why after a reset you still are connected to the router. There are saying some rep with the model number and serial number can unregister the device so the new owner can use it. Can anyone assist besides telling me what not to post.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 18, 2020

      Try contacting a forum moderator. We forum users are volunteer here and don't have any access to NG recources so not much we can can help with. Sorry about that.

      Blanca_O 

       

      Good Luck. 

      • Retired_Member's avatar
        Retired_Member
        Jul 18, 2020
        Thank you, at least you have gotten me further then I would have gotten on my own.