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Forum Discussion
Unreliable router & Access Control features
Hello I've had a RBK23 system for about a year. I am using the Access Control system to control access for my kid devices. I have been running into issues regularly since the begining. 1....
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What browser are you using? Happes with other browsers?
Has a factory reset and setup from scratch been performed since last FW update?
You can request a support ticket here:
https://www.netgear.com/support/#
> What Firmware version is currently loaded?
V2.7.3.22
> What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Cisco EPC3928AD
Note that the problem is solved by rebooting RBR20 or turning off/on the access control feature. So I think the issue is in the Netgear applicance.
> What browser are you using? Happes with other browsers?
Access control blocks at network level. Not http related. ICMP, SSH, etc nothing works.
> Has a factory reset and setup from scratch been performed since last FW update?
The router might have received automated updates, so probably not. But this problem has been there since first use of the access control feature.
I'll try that and report in a few weeks.
Thanks