Unsatisfactory service

Netgear person whoever reading this message kindly look into my matter I m fed up by the service given by your company my Rma no is 3684267.. This is a open complaint which I m waiting to be resolve from the last 5 days... My open case no is 45420886.. Nobody is listening to me... I have been told that supervisor will call me back but I have not received any call from anyone...the company claim to be present in 21 countries.. It means they harras 24 country people about their service...