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Forum Discussion
Andreas41
Dec 01, 2019Follower
Update rbr50
I can't update my system from the app and I get no updates when I log in. My system has not been updated in a year. Don't know if it updates automatically but my firmware ends at 18.
2 Replies
- CrimpOnGuru - Experienced User
People frequently mention that the "app" does not perform updates correctly.
The solution is to use a web browser to connect to the Orbi web interface.
Navigate to the Advanced Tab->Administration->Firmware Update.
It should say that there is a firmware update to 2.3.5.30.
If it doesn't offer that version, you can go to the Orbi support web site and download that version for your router and satellite and perform a manal update.
While a year seems like a long time, if you are not having any problems with the Orbi, you may not need to update the firmware. "If it works, don't break it."
- --ChuckGuide
Note: If your firmware version is 2.2.1.210 or lower, you must first update to version 2.2.1.212 using the manual method.
This may be the reason the app cannot be used to update.
Andreas41 wrote:I can't update my system from the app and I get no updates when I log in. My system has not been updated in a year. Don't know if it updates automatically but my firmware ends at 18.