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Forum Discussion
jmbarbs
Apr 28, 2017Apprentice
Update V1.9.1.12 Netgear officially announcing 'Improvement in wireless connection Stability'
Just downloaded the latest release V1.9.1.12 and noticed in the official release notes from Netgear it states as fix 'Continious Improvement in wireless connection stability'..Dosent spefically makre...
fbraz50
May 02, 2017Apprentice
I ran into an issue with this latest firmware. I am getting consistent packet loss every 15-25 minutes. Sometimes it's small blips and other times it's long enough to kick me out of Overwatch games. I jumped through hoops trying to figure out the problem but have confirmed that it's this firmware update. Keep in mind I use my Orbi's in AP mode.
The biggest pain in the ass was that there was no warning on my Orbi about updates. It doesn't tell you that an update was done. Also the Netgear website doesn't mention release dates of the firmware versions for the Orbi.
What I did to determine issue:
- I ran pingplotter to determine if my packet loss was coming from within my network or ISP related. I lost packets to gateway IP as well as Internet so it was on my local network.
- I swapped out my firewall/router. I was using the Edgerouter Lite from Ubiquiti. I put in my old Asus AC68U in Router mode (Disabled WiFi Radios). Packet loss continued.
- I thought it was the wireless card on my computer for a bit so I bought another one at my local store. Specifically the Archer T9UH. The packet loss continued. So I returned that.
- I bought the TP-Link RE450 "Range Extender" because maybe my wireless issues were Windows 10 related and used it as a bridge only for my Desktop. Ethernet attached from Windows 10 Desktop to RE450. All extender features were disabled and I connected the RE450 at 5Ghz to Orbi, disabled 2.4ghz completely. Packet loss continued.
- I then turned off all my Orbi's and enabled the Asus AC68U wireless and all my problems went away. My coverage wasn't as good but at least my WiFi was stable. No issues for several hours.
- Put my Orbi's back up and disabled WiFi on AC68U and packet loss came back within 20 minutes.
I came to these forums to see if anyone else was having issues like mine. That's when I noticed a new firmware announcement and the approximate release date coincided with my problem. So I thought, I'm a big boy let me downgrade to the previous version and see if it makes things better for me. I tried and the Orbi would just upgrade itself again as soon as it got Internet access. NO WAY TO DISABLE AUTO UPDATE. Come on Netgear let me at least try to see if it works...
How I actually solved my problem:
- I set IP reservations for both the Orbi Router and Satellite in my Asus AC68U. Orbi IP never changes no matter how many times I reboot them
- I went into the Asus Router (again with WiFi disabled) and enabled "Network Services Filter". Blacklisted the Orbi and Stallite from reaching out to any Internet IP on port 80 and 443 TCP. I figured that's how they retreived the firmware updates.
- Downgrade the Orbi Satellite to version 1.8.0.6
- Downgrade the Orbi Router to version 1.8.0.6
- Check that they cannot update themselves via the Firmware Update checker on Orbi Web management portal. Auto updates fail as expected.
- Run through my testing again by playing Overwatch and running Pingplotter in the background and guess what? zero issues.
- Also because I don't block ICMP the Orbi's still think they are online so they don't complain about anything now.
For me this firmware borked my Orbi units. Blocking the auto updates at my router/firewall and rolling back the firmware fixed all of my issues.
A less technically savvy person would have returned these or would've just gotten frustrated with them.
gfrey
May 02, 2017Apprentice
I tried "Enable Implicit Beamforming" on this firmware. For about 3hrs everything was working great!!! I was ecstatic! Then my Nest cameras started dropping connections left and right... I had to turn off Beamforming to fix this issue yet again. I haven't noticed any improvements over v1.8 except Beamforming lasted longer.
- jxrxmeMay 02, 2017Star
What angers me most is that whenever a user reports Wifi disconnect issues, the moderator advises to turn off implicit beamforming, mu mimo and turn down the 2.4GHz band transmit power. These suggestions are presented as solution instead of clearly communicating that these suggestions are only a way to lower the risk of disconnects and that the root cause is a known band steering bug they are working on...
This behavior lets me doubt they are working on a fix...
- Flash008May 02, 2017Luminary
Last night I power’ed off the Orbi units.
Reconfigured my ASUS 3200. Insured all devices were connected via WIFI.
Used a network monitor tool to scan and ping my entire network non-stop. All Night, All Day Today….
Not a single WIFI disconnect in 14+ Hours.
Yes, some devices are now slower due to my larger home and a single ASUS 3200. But STABLE!!!
If my ASUS 3200 can handle things for more than 24 hours, then that will be all the proof I need that Orbi is junk.
Well sold, well marketed….JUNK.
ASUS 3200 supports AC, beamforming, SU-MIMO…3-Stream (not two like Orbi). Used Ethernet 1Gbps backhaul, but I gave my second 3200 to a family member).
Did I say my ASUS 3200 is STABLE!
I got played by Netgear! First Netgear product I purchased in YEARS!
Will not happen again. And I will insure not a single friend, nor family member, or coworker who ask my opinion will EVER buy Netgear.
ASUS might look ugly….But it works!