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Forum Discussion
Update V1.9.1.12 Netgear officially announcing 'Improvement in wireless connection Stability'
Just downloaded the latest release V1.9.1.12 and noticed in the official release notes from Netgear it states as fix 'Continious Improvement in wireless connection stability'..Dosent spefically makre...
I had to downgrade from the latest beta for the same reason. It was a disaster. Normally it's just the backhaul that drops but on the beta, the actual 2.4 and 5Ghz signals were dropping and disconnecting every device.
In the same boat. Installed latest beta this morning (after a 5 days vacation). Noticed 2.4G and 5G dropping every 30 seconds with my WIFI Explorer app. Most clients seem to be holding on, which may be due to buffers if the drops are less than 1-2 seconds. But my iPhones drops every 10-15, switches to LTE, then back to WIF, then back to WIFI-Calling, then drops again…Repeat.
This is a joke!
Things are going backward, not forward.
And, to make matters worse! I have an alarm system that uses cellular and WIFI. I never checked the panel. It’s been dropped from my WIFI for 8 weeks. Connected back to Orbi, came back 60 minutes later, DROPPED! The panel doesn’t try to re-connect, it switches to its cellular radio per design. Changed the Panel back to my ASUS RT3200 (which handles my IP Cameras). 5 Hours SOLID! No drops.
So that is three wireless solutions Netgear.
- IP Cameras – They can’t work with Orbi. They drop every 30-60 seconds. Makes them somewhat useless. But they work perfectly on my ASUS RT3200.
- My Alarm System which uses WIFI as preferred, cellular as backup. Thank GOD for the Cellular. Alarm Panel doesn’t like your Orbi, but likes the ASUS with no problems.
- Wireless user clients (iPhones, iPads, Macbooks, Smart TVs, etc). The only device I have that doesn’t seem to drop is the Macbook Pro 2016. All other clients just cannot hang on.
Using your latest firmware.
Would it not be easier if Netgear would expose the backhaul connection signal strength and actual MCS rate? This way we could have a more intelligent method to properly place the satellite(s) and router?
Yes, it is viable to use a third-party device to measure the signal at a specific location, but given the Orbi may have a different response to the location chosen, regardless of the third-party device info. It may not work. Plus this assumes everyone has a third-party tool, and knows how to use it.
Have we not requested this ability 50 times over the past months?
As for overlap. If they are properly using band and client steering, would it not be a practical assumption that overlap would not, and should not, be a problem?
Would it not be useful to implement STP (Spanning Tree) if not using steering? Would it not be useful to allow users to disable client steering as most other OEMs allow?
Netgear “CHOSE” to make a complicated product, with a goal of simplicity. Clearly their strategy is not working.
Seriously, not argumentative. Am I being unrealistic?
To another poster’s comment that most users are most likely having our problems, but lack the technical understanding of the root cause, and are probably yelling at their ISPs and other service providers. Would it not be wise for Netgear to expose the “technical” settings and information of Orbi to help overcome these problems?
Does Netgear really believe at this point that Orbi is “SIMPLE”?
I have 2 Beta versions provided, and still no resolve, and still no changes to the GUI which enables some of our suggestions.
This is reminding me of some stubborn developers I have worked with on past projects. They are determined to make some bug loaded product/application work which is causing mass problems for users, and despite engineers and architects telling them to roll back to a working version, or move to a different strategy, they would rather everyone suffer until weeks, or months, later they MIGHT figure it out.
Actually, I think this focus on "not too much overlap" etc is misguided. There will by design always be regions with signal overlap and it must be properly handled. The main point would be to not steer a client to the other station unless the accumulated signal difference over time is large enough (that is, normal hysteresis algorithm commonly used for e.g. heat regulation). So one should not need a more intelligent method to place the units, the current "bad, ok, good" should/must be good enough...
Well, I received a call from Netgear and had a delightful conversation.
Let us HOPE they are truly listening to, and understand, what we are saying.
I told them on the call, JUNE, that is when I am DONE. I do not intend to burn my summer testing betas for them.
1 attempt, 2 attempt, 3 attempt, 4…How many betas will it take for them to change their path.
5 firmware releases in 2 months. 2 Betas. Not a single suggestion we have provided has been implemented. And still I must disable my WIFI on my devices when stability is required.