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Forum Discussion
Update V1.9.1.12 Netgear officially announcing 'Improvement in wireless connection Stability'
Just downloaded the latest release V1.9.1.12 and noticed in the official release notes from Netgear it states as fix 'Continious Improvement in wireless connection stability'..Dosent spefically makre...
Just updated my support case with the following.
"Prior to June 6 I was having nothing but problems with my Orbi system and one satellite. The other satellite was unplugged. I have the current beta firmware installed.
Dropped packets which interrupts Webex, VoIP, gaming. I was also experiencing disconnects on iOS devices, MacBooks, an iMac and a Windows 10 laptop.
I decided to do a little experiment. I disconnected my 2nd satellite and have only been using my Orbi router. No satellites connected. This required me to move the router from the unfinished basement to the main level so wifi coverage was better throughout my household.
I've experienced no disconnects in this time. I've experienced dropped packets but not enough to even register anything over 0%. No interruptions and my wife and kids are not after me because the wifi is up and down. This week has been peaceful.
So...what is the deal Netgear? The Orbi router + one satellite was very bad and adding another satellite was a nightmare. Contention between the satellite & router? Backhaul issue between the router and satellites? Netspot did show the backhaul signal was up and down when I had one satellite connected. Is there a steering issue?
Both the backhaul and steering come into play when a satellite is introduced. No satellite, no need for a backhaul. No satellite, no need for steering as the only thing for a wifi device to connect to is the Orbi router.
So which is it? Is it the backhaul, steering or both?"
"Prior to June 6 I was having nothing but problems with my Orbi system and one satellite. The other satellite was unplugged. I have the current beta firmware installed.
Dropped packets which interrupts Webex, VoIP, gaming. I was also experiencing disconnects on iOS devices, MacBooks, an iMac and a Windows 10 laptop.
I decided to do a little experiment. I disconnected my 2nd satellite and have only been using my Orbi router. No satellites connected. This required me to move the router from the unfinished basement to the main level so wifi coverage was better throughout my household.
I've experienced no disconnects in this time. I've experienced dropped packets but not enough to even register anything over 0%. No interruptions and my wife and kids are not after me because the wifi is up and down. This week has been peaceful.
So...what is the deal Netgear? The Orbi router + one satellite was very bad and adding another satellite was a nightmare. Contention between the satellite & router? Backhaul issue between the router and satellites? Netspot did show the backhaul signal was up and down when I had one satellite connected. Is there a steering issue?
Both the backhaul and steering come into play when a satellite is introduced. No satellite, no need for a backhaul. No satellite, no need for steering as the only thing for a wifi device to connect to is the Orbi router.
So which is it? Is it the backhaul, steering or both?"
Tub,
If it is not clear to you yet, then please allow me to clarify (as a friend).
Netgear doesn't care.
My last request to Netgear was to provide me a Beta with Steering disabled. They said, "NO". Plain and simple. NO...
To be fair, and honest. I did switch my Router and Sat locations. Same location, only switched. This has improved things (somewhat), ONLY because the router is now located in the areas of my home I use most. Making the Sat usage very LOW. Making the Router the primary device (no need to steer). This ONLY works because I am running the beta 1.10.x. BUT, the newest GA release is of a newer version number than the beta. SO, my Orbi auto updates to the GA release which I can see it happening INSTANTLY when my WIFI goes to COMPLETE BAD. A quick check of the Orbi when my devices begin to drop like crazy and I see the GA release has applied, and then I roll it back to Beta 1.10.x and life is back to "SOME" normal.
I asked Netgear for a beta that allows auto updating to be disabled. They said , "NO".
SO here I am. I must run a beta, and prepare to roll back every few days or so when it updates to the HORRIBLE GA version.
Netgear doesn't care, and frankly I have given up.
Thankfully I have been VERY busy with work and personal life for the past 2 weeks, hence Orbi is low priority to me.
BUT, there is good news.
ASUS HIVE is about to launch. And given my previous experience with ASUS I am very eager to try it. It is the same setup as Orbi (dedicated backhaul). Up to 5 APs and it looks to be true MESH (unlike Orbi). And I have no doubt that ASUS Hive will give me (and most of us) the abilty to configure as we wish and need.
I am also looking at Ubiquiti which we already know is far better, but lacks the dedicated wireless backhual.
So, I am going to wait for the ASUS Hive launch and give it a try.
Maybe (MAYBE), Netgear will wake up and listen to thier customers. But given how long Orbi has been released and the many updates they have provided. I can see NO indication they are going to do the things we ask.
Good luck to you. Sorry you are in the same boat many of us are. But this forum, and Netgear's response (and lack of response) shows me that Orbi may be a lost cause.
Netgear's attitude seems to be, "If it works for the 70 percent, then forget the 30 percent whom it doesn't.
Goodnight to you and I hope your coming week goes well.