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Marys1358's avatar
Marys1358
Aspirant
Apr 26, 2022

Update

So yesterday I called Netgear about a few questions. Not today I’m trying to go online to see if I need to do an update and now it’s not accepting my password and it’s saying that I need to turn the VPN off of my Android to download on my iPad? Anyone know what that means. How do I recover my password?
Thank you Mary

1 Reply

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  • plemans's avatar
    plemans
    Guru
    Apr 26, 2022

    What router do you have? 

    what firmware version is on it? 

    are you accessing with the app? through the browser?