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rtparies's avatar
rtparies
Guide
Oct 22, 2019

updated my RBR50 to firmware 2.5.0.38 satellites do not appear online

Hello, my RBR50 to firmware 2.5.0.38 last night When i look at the connected devices on the 192.168.1.1 admin page (web interface), it says the satellites are not connected when i look at the netwo...
schumaku's avatar
schumaku
Guru - Experienced User
Oct 22, 2019
rtparies wrote:

RBR50 to firmware 2.5.0.38 ... When i look at the connected devices on the 192.168.1.1 admin page (web interface), it says the satellites are not connected
when i look at the network map on the orbi app it says it is online.

Wired (hub and spoke, or daisy chain), or wireless, or mixed bckhaul?

rtparies's avatar
rtparies
Guide
Oct 22, 2019

My Satellites are wired
not sure what (hub and spoke, or daisy chain) means
they all are connected to a single switch

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Oct 22, 2019

    Ok, reads familiar to what I have just read about the new WiFi 6 Orbi - a very similar report.

    • rtparies's avatar
      rtparies
      Guide
      Oct 22, 2019

      Considering how expensive these are , this is really crappy support and quality. 
      From what i can tell there is no real support , only community?? is that correct?

      • Kams's avatar
        Kams
        Star
        Oct 22, 2019

        Yes they only offer 90 days of phone support, after that its email, tickets and community, which sucks, i know!

  • Kams's avatar
    Kams
    Star
    Oct 22, 2019

    Hub and spoke meaning each satellite is connected to the main router directly, like a whle and its spokes

     

    daisy chain means, the 1st satellite is connected to the main router, and the 2nd is connected to the 1st, and so on. all wireless of course

    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Oct 22, 2019

      Thank you Kams for the clarification! Also a config to a central (non-managed) GbE switch - logically similar.

       

      rtparies sorry for the tech talk!

      • rtparies's avatar
        rtparies
        Guide
        Oct 22, 2019

        Thanks all for the help in terms, now if we could just resolve the issues.. I am seeing other people on twitter with the same issues

         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 22, 2019

    What is the MFr and model # of the switch your using with the RBS and RBR? 

    Have you tried a reset on the RBS and re-add it while in the same room as the RBR to see if it will re-sync correctly, then wire connect it after wards directly to the the back of the RBR? 

     

    I updated my RBR and RBS yesterday. The RBS is behind 4 daisy chain Gb LAN switches. HP and D-Link non managed. No issues with the RBS wire connected. 

    rtparies wrote:

    My Satellites are wired
    not sure what (hub and spoke, or daisy chain) means
    they all are connected to a single switch

     

    • rtparies's avatar
      rtparies
      Guide
      Oct 22, 2019

      just a note... this config was working until I updating the firmware

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 22, 2019

        What is the MFr and model # of the switch your using with the RBS and RBR? 

        Have you tried a reset on the RBS and re-add it while in the same room as the RBR to see if it will re-sync correctly, then wire connect it after wards directly to the the back of the RBR? 

         

        I updated my RBR and RBS yesterday. The RBS is behind 4 daisy chain Gb LAN switches. HP and D-Link non managed. No issues with the RBS wire connected. "just a note... this config was working on prior firmware as well"