Updated RBR50 to firmware 2.5.2.4 and then my Satellite showing disconnected

Hi FURRYe38, thanks for trying to help!

1. I tried to follow your steps to update the RBS FW.  But unsuccessful as I never able to reset the RBS.

2. No matter how I try to reset, the power light just stay green solid, and the top light circle never come up.

3. I also tried the 30-30-30 method that I saw online, but unsuccessful.  Whenever I plug the power back, the power green light just stay solid, never flash, never change colour.

4. I also tried use Windows TFTP to upload the firmware, but same issue, the Power LED green light never change to orange or flash.

5. And at last, I tried the Tftpd64 software suggested by netgear as well, same thing, only see the green light, and never change.

It's super frustrated especially during lockdown, it's essential to have stable internet.  And the thing is, it brick because of I follow what Netgear suggest to update the FW!  My router is 2 yrs old and so it's over warranty.  And netgear has NO customer support, can't even give them a call unless pay them a fees, I think it's way too much.  And I am not sure how other think, but for me, this is totally not a cheap router! It's a lot expensive than another Mesh system, I wouldn't expect it will die because of updating their official FW....

Honestly, I am pretty surprised that it's the end user's responsible to do the updates, and even have to know that I should update the RBS first instead.  Isn't Netgear should be the one who handle these challenge instead of the customer? I don't think all the end user have the skills to find this out.  I personally think this is very disappointed customer service.