Forum Discussion

Guide

Dec 04, 2018

using 2.4 vs 5 Ghz..

Hello, I have a few devices which operate only on the 2.4 Gz band...how do I ensure that these devices will only connect via 2.4 and not try to connect via 5 ? None of them are showing up as conn...

Troubleshooting

macjohn

Guide

Dec 04, 2018

Hello,

I appreciate everyone's replies and suggestions; I will try them...

If my devices (Nest Protect CO/smoke alarms) are not connectiing to my wireless network and they are only able to via 2.4Gz band why won't they show up on my list of attached devices ? They can talk to each other, but just won't show up on my network.

ekhalil

Master

Dec 04, 2018

This can be caused by that your Nest Protect devices were previously connected to another router with the same SSID?
Please check this:
https://community.netgear.com/t5/Orbi/Orbi-and-Nest-Protect-issues/m-p/1159980/highlight/true#M857

macjohn
Guide
Dec 04, 2018
Hi,

Thank you for the link...earlier this year I had done what is described several times and the products show up on my attached devices list for

about 2 minutes, then are removed from the list back onto my un-attached list. It is frustrating,

Thanks again, and I will attempt another re-set...I appreciate your input