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Using Ethernet port on satellite disconnects it
I have been using the Ethernet port on one of the satellites to connect a U-verse wireless receiver via Ethernet for a few months with no issues. I went on vacation and came back the U-verse box was o...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Besure your using a good quality LAN cable between satellite and device. CAT6 is recommended.
Jasonsch69 wrote:
I have been using the Ethernet port on one of the satellites to connect a U-verse wireless receiver via Ethernet for a few months with no issues. I went on vacation and came back the U-verse box was offline. I attempted to reboot and when I did the satellite Orbi went offline. Tried rebooting orbi, would not reconnect to router over wireless backhaul unless I unplugged the Ethernet cable from the back.
No Ethernet— all good wireless backhaul
Ethernet connected- no good. As if it’s trying to do an Ethernet backhaul. Tried both orbi satellites, same issue. Have not tried another wired device but tried 2 different receivers.
- I am running in AP mode. Backhaul signal is showing good for both satellites on 5ghz. All is running great until I try to connect the uverse box vis ethernet. Once I connect, the satellite led turns purple, then blue and then the internet goes offline on the router. If I disconnect the ethernet again and reboot the satellite all is good again. Using att bgw520 as router and DHCP provider connected to wan port on orbi router.
- I'm going to factory reset all 3 orbi devices and start over.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou might try option #2...
Jasonsch69 wrote:
I am running in AP mode. Backhaul signal is showing good for both satellites on 5ghz. All is running great until I try to connect the uverse box vis ethernet. Once I connect, the satellite led turns purple, then blue and then the internet goes offline on the router. If I disconnect the ethernet again and reboot the satellite all is good again. Using att bgw520 as router and DHCP provider connected to wan port on orbi router.- It's not a double nat. All devices including router and satellites have an private ip assigned via att modem DHCP. Again. This was all working fine before I went on vacation. Some power event caused devices to reboot. Not sure what order everything came up but seems to have created this condition.