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Forum Discussion
Using "locking" bracket for Orbi Outdoor Satellite -- HELP!!
I recently purchased an Orbi RBS50Y. We've had an Orbi Router plus two Orbi Satellites for about a year, and they have worked well. But whoever engineered the mounting system for the RBS50Y needs to ...
The lock can't slide over the mount so the screw holes allign (red lines)?
SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX.
Thanks for your help. Not.
rsleonard wrote:SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX.
- This is a customer community.
- I'm neither Netgear nor Netgear support.
- I have just asked a question to clarify.
- Shouting is so hmmmmm....
No, the one in the box does not have the red lines ...
schumaku wrote:
rsleonard wrote:SERIOUSLY? THAT IS THE SAME ILLUSTRATION THAT CAME IN THE BOX.
- This is a customer community.
- I'm neither Netgear nor Netgear support.
- I have just asked a question to clarify.
- Shouting is so hmmmmm....
No, the one in the box does not have the red lines ...
I find some users asking for help can get a little testy. They forget we are just trying to help them resolve THEIR problem. I myself appreciate any and all input, even if wrong, as it sometimes jars the brain into looking at the cable laying on the floor that should be plugged in. :smileywink::smileylol:
Sorry for the angry response. It is a result of an absolutely infuriating experience with so-called customer service, who -- despite being the Orbi department, were entirely unaware of the product or the installation process. I appreciate your trying to help.
Maybe you can tell me how to "slide the bracket" onto the mounting when it is already mounted to a wall with 1/4" space between the wall and the device. It just doesn't work, and it's incredibly poorly engineered.Seriously, thank you for your effort.
I had the same exact infuriating experience with installing the locking bracket. The only way it is going to work for me is to install a shim between the mounting bracket and the surface behind it. I may 3D print the shim out of plastic or just cut a small, thin piece of wood to accomplish the same goal with less work.
