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Forum Discussion

Cbrents's avatar
Cbrents
Aspirant
Dec 28, 2017

Uverse

Trying out the Orbi RBR50 to solve spotty WiFi reception across my house. I have 2 iPhones and an iPad successfully connected but my laptop and pc connect to the network but then receive a router behind router error message from AT&T. Can anyone help solve this so all my devices will work? I’m about to throw in the towel. I’ve spent total of 4 hours on phone w Netgear and AT&T and neither have been much help.
Troubleshooting
uverse

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 29, 2017

    What model is your modem? have you bridged the modem to make it a modem only if its a combo modem/router?

     

    DarrenM

    • Cbrents's avatar
      Cbrents
      Aspirant
      Dec 29, 2017
      The uverse modem router combo is the 5268ac model. I’ve disabled WiFi on it. Can’t figure out why 2 phones and an iPad work but the laptop doesn’t. The laptop WiFi says it connects successfully but when using the internet I just get the AT&T message a router behind router has been detected
      • st_shaw's avatar
        st_shaw
        Master
        Dec 29, 2017

        Switch Orbi to operate in Access Point mode.  Then you will have only one router in your network.