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Forum Discussion
tolive
Jul 12, 2017Guide
V1.12.0.18 still having disconnect issues
Unfortunately, (for me) the latest firmware doesn't resolve the wi-fi disconnection issue. I updated both router(RBR50) and satellite(RBS50) to V1.12.0.18 from V1.11.0.20, factory reset both, starte...
DarrenM
Jul 13, 2017Sr. NETGEAR Moderator
Hello tolive
Since you have it connected to the ASUS did you make sure the orbi unit was set to AP mode so the 2 routers do not have conflicts?
DarrenM
tolive
Jul 13, 2017Guide
Hi DarrenM,
When I first upgraded the Orbi firmware to V1.12.0.18, I connected the RBR50 to my Verizon FiOS directly, didn't use my ASUS router. Only after about 2 hours tests and confirmed that the Orbi still got Internet disconnection issue, I decided to put my ASUS router back, and set the Orbi into AP mode connecting to the ASUS router, I only connected one desktop and my cell phone to the Orbi for testing, all other 20+ devices in my house connect back to the ASUS router.
Last night, I did more tests (set the Orbi in AP mode, no channel conflict with my ASUS router), same issue: the Internet disconnected every several minutes, some times, at a same location doing the speed test, I may get almost full IPS down speed and then got disconnected during the upload test. I've tried different combinations: turn on/off the satellite, turn on/off the implicit beamforming, and set the Orbi back to router mode (connecting to my ASUS router's LAN port)... Always got the Internet disconnection issue.
Two things I found:
- The locations I got the issue frequently are about 20-30 feet from the Orbi router (connecting to the router RBR50, 5GHz, signal level is between 60-65dBm, the satellite's signal level at the same spot is between 70-75dBm), if I move my cell phone to within 10 feet to the Orbi router, with my at least 100+ speed tests, I never got disconnected (also connecting to the router RBR50, 5GHz, signal level is between 45-55dBm, the satellite's signal level at the same spot is between 75-85dBm).
- With previous firmware, when I got disconnected, it would come back to normal by itself; with the V1.12.0.18, when I got disconnected on my cell phone, most of the times, I had to turn off / on the Wifi to get reconnected.
- DarrenMJul 13, 2017Sr. NETGEAR Moderator
Hello tolive
Our Support is wanting to work with you on these issues if you would like to work with them send me a Pm with your name, email, and phone number and I will have them reach out to you to work on the issue.
DarrenM
- drmonkeyJul 14, 2017Initiate
Yep, I'm actually having worse disconnects now. This is downright ridiculous. And apparently we can't downgrade the firmware to something that actually works because we're forced to auto-update. I really wish I were within my return period as I would get rid of this and go back to my old router.
DarrenM, could I also get in on working with the support team? I've done a factory reset and it did nothing for my disconnects.
- esiebert7625Jul 14, 2017Star
fyi if you manually downgrade it won't auto upgrade back to a higher version, mine just has the message saying the update is available
- DarrenMJul 14, 2017Sr. NETGEAR Moderator
Hello drmonkey
yes send me a PM with your contact info.
DarrenM