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Forum Discussion
tolive
Jul 12, 2017Guide
V1.12.0.18 still having disconnect issues
Unfortunately, (for me) the latest firmware doesn't resolve the wi-fi disconnection issue. I updated both router(RBR50) and satellite(RBS50) to V1.12.0.18 from V1.11.0.20, factory reset both, starte...
tolive
Jul 13, 2017Guide
Hi DarrenM,
When I first upgraded the Orbi firmware to V1.12.0.18, I connected the RBR50 to my Verizon FiOS directly, didn't use my ASUS router. Only after about 2 hours tests and confirmed that the Orbi still got Internet disconnection issue, I decided to put my ASUS router back, and set the Orbi into AP mode connecting to the ASUS router, I only connected one desktop and my cell phone to the Orbi for testing, all other 20+ devices in my house connect back to the ASUS router.
Last night, I did more tests (set the Orbi in AP mode, no channel conflict with my ASUS router), same issue: the Internet disconnected every several minutes, some times, at a same location doing the speed test, I may get almost full IPS down speed and then got disconnected during the upload test. I've tried different combinations: turn on/off the satellite, turn on/off the implicit beamforming, and set the Orbi back to router mode (connecting to my ASUS router's LAN port)... Always got the Internet disconnection issue.
Two things I found:
- The locations I got the issue frequently are about 20-30 feet from the Orbi router (connecting to the router RBR50, 5GHz, signal level is between 60-65dBm, the satellite's signal level at the same spot is between 70-75dBm), if I move my cell phone to within 10 feet to the Orbi router, with my at least 100+ speed tests, I never got disconnected (also connecting to the router RBR50, 5GHz, signal level is between 45-55dBm, the satellite's signal level at the same spot is between 75-85dBm).
- With previous firmware, when I got disconnected, it would come back to normal by itself; with the V1.12.0.18, when I got disconnected on my cell phone, most of the times, I had to turn off / on the Wifi to get reconnected.
DarrenM
Jul 14, 2017Sr. NETGEAR Moderator
Hello drmonkey
yes send me a PM with your contact info.
DarrenM