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Forum Discussion
V1.12.0.18 still having disconnect issues
Unfortunately, (for me) the latest firmware doesn't resolve the wi-fi disconnection issue. I updated both router(RBR50) and satellite(RBS50) to V1.12.0.18 from V1.11.0.20, factory reset both, starte...
I am having the same issue with this firmware version. Additionally, I am not able to log into the router anymore, even after factory reset.
Raised a ticket @netgear Support. Case# 28811050.
Waiting for a final resolution from Netgear support before returning the router set to the shop.
I recently purchased and installed the Orbi system with one satellite as well (V1.12.0.18 firmware).
I am also suffering from regular disconnect issues similar as in multiple threads here. Quite disappointed considering this is supposed to be a top notch router system.
In my case it is only the devices connected to the satellite unit that gets disconnected at a certain time interval. Haven't timed it but after 30-45 min or so. I have tried various locations with the satellite, closer to or further distant from the main unit etc, but still the same issue. Connected units (laptops cell phones etc) gets disconnected from Internet after a while, e.g., in Windows 10 message is "No Internet available" when checking the Wifi icon. Rebooting the satellite typically solves the issue temporarily until next dissconnect.
Please, anybody with advice, or knowledge of what to do?
Is Netgear seriously working on this issue? Imo it is as mentioned a rather big letdown, and I've been using Netgear products for some 30 years...
Thx
Hello Peace_105
I have sent you a PM
DarrenM
Does anyone has a solution for this joke?
i've spent a huge amount of money to get those high end devices which never worked from day one.
i've been looking around for every kind of solution yet nothing.
Is there anyone willing to give AN OFFICIAL ANSWER not a "I've sent you a private message" kind of answer. this is being ridiculous.
just tell us that you have absolutely no clue what is going on, I will throw that away right in the middle of my street and ban any netgear products forever. But if you have an actual solution, just let the whole world know!
- I have been having this problem for almost two months and have not heard anything from Netgear.
It worked fine at first but now it's a 400$ paper weight. It's to much money not to have a fix for this. This is your flag ship until it should have flag ship support.
I returned my 'defect' system bundle to the shop and got a new one.
I installed it out-of-the box, let ir run for a day untouched, worked fine.
After that, performed an update to this latest version and let it run for a day, worked fine.
After that, set-it to AP mode iso Router and ticked the mu-mimo box , worked and still works fine, no issues.
Closed the case raised @Netgear
So it seems I had a mal-functioning system.
I'll leave this community (for now) :0
