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Forum Discussion
ThePathfinder
Dec 06, 2017Apprentice
V2.1.1.12 is not ready for public release
V2.1.1.12 for me is a complete failure, I had been running beta version V2.0.1.2 which was the most stable firmware thus far is this long journey that is the Netgear Orbi. The upgrade to V2.1.1.12 we...
ThePathfinder
Dec 10, 2017Apprentice
For those of you that have a stable working Orbi with V2.1.1.12 I say congratulations, last January I purchased my RBK53 Orbi from Costco and it has been a long winding road. I have always been a Netgear customer never owned anything but. Out of the box the Orbi provided a much better solution than my WNDR4500 but then came the first of many firmware updates that would bring with them nothing but problems albeit mostly minor to medium issues such as random disconnects. But with the help of DarrenM I was put in contact with tier 2 support and after a few different beta versions I finally landed on V2.0.1.2 which made the Orbi what it should be, a set it and forget it device. I was content to never upgrade the firmware again and just enjoy the working product for which I paid a considerable amount of money, but then came the KRACK vulnerability so when V2.1.1.12 was offered I figured it had to be built on the beta code that had proven itself so stable for me. But as I document above that is not the case, so I moved back to the known good firmware thinking I would wait for Netgear to acknowledge the issue and provide a fix. But while I see DarrenM acknowledging some of the issues I see nothing from Netgear in the way of a suggestion or a fix. But back to the issue at hand so having moved back to the previous firmware I was surprised to find I was now having random and frequent satellite disconnects I defaulted everything and reprogrammed but still the issues persisted. All I can assume is the newest firmware made changes to the hardware that are not reversed by moving back to an older firmware. So today I again defaulted everything and again loaded V2.1.1.12 and it went from bad to simply unusable I cannot use the OOMA to make calls as it cuts in and out (never an issue before) and the satellites drop offline even more frequently. Along with now the main router drops offline randomly as well. I let it run all afternoon and evening hoping it might somehow stabilize but NO. So I again moved it back to the beta so I could at least have stable hardwired connections. I did send a PM to DarrenM earlier today and had hoped he might contact me with some options but as my wife pointed out I have spent enough time on this thing its time to move on. Luckily, I had purchased it from Costco and when I contacted them they said no problem bring it in for return. SO I guess today is the day that the Orbi put an end to me being a Netgear customer. The eero Pro WiFi System has been ordered and will be here on Monday. By the way I reached out to eero today with some questions and they were immediately accessible. They also made it clear that if I had any problems now or down the road they were available to help. None of this 90-day support BS. Its sad I really feel Netgear has forgotten how important it is to take care of the customer. To everyone on this forum that offered help and advice to me THANK YOU. To Netgear I say get your house in order you just lost what had been and would have been a lifelong customer.
Supertramp11
Dec 10, 2017Luminary
I guess I am one of the lucky ones then. My Orbi 50 has become more stable since the latest FW upgrade. I do continue to miss WiFi Scheduling and this needs to be brought back (as per user manual) as this is a potential showstopper for me.
Netgear employees could be a bit more present in this forum though. Comparing it with the ReadyNAS forum, there is a high involvement of Netgear employees, who even offer to send them - if necessary - your logfiles to help them with resolving your problems.
The ReadyNAS experience makes me stick with Netgear (for now) and I just keep hoping that the same experience will be the case for the Orbi community here.
Netgear Orbi folks! If you are reading this, please talk to your Netgear ReadyNAS colleagues and learn from them!
- aazDec 10, 2017Virtuoso
So are you seeing Wifi devices attached to your satellites on the Devices page?
The firmware has been stable for me as well, but I am seeing all devices now attaching to the router - though wired devices into satellites are working they don't show up at all.
- st_shawDec 10, 2017Master
aaz wrote:
So are you seeing Wifi devices attached to your satellites on the Devices page?
The firmware has been stable for me as well, but I am seeing all devices now attaching to the router - though wired devices into satellites are working they don't show up at all.
I have one wired device and several wifi devices attachde to my satellite.
The wired device connected to the satellite is shown properly in the router connected devices list. Only one of the wireless devices shows in the list, and it shows as connected to the router. The satellite status page doesn't show any devices connected.
So, there seems to be a problem with the connected devices lists. It doesn't seem to affect network operation, as far as I can tell.
- aazDec 11, 2017Virtuoso
How can you be sure that it's not affecting operations?
The only devices that I think are connected to the satellites are the wifi devices that don't show up. The ones that show up as connected to the router seem to me to actually be connecting to the router. This is the problem, this used to work with more of a spread, and now I am seeing most of my devices perfer the router and refuse to connect to the satellite.
It just seems they are taking a long time to release firmware that they have not even beta tested. This is the kind of bug that should be discovered by anyone doing any minimal testing. NOT Acceptable.