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v2.5.0.38 is horrible and making my RBS satellite go out intermittently
Just want to post as well since I don't think management is getting the hint - since upgrading to v2.5.0.38, my RBS satellite just will not stay connected. I tried unplugging, rebooting, and resetti...
Did you ensure both RBR and RBS were updated? They have to be on same version of FW.
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Be sure when doing a factory reset, pressing the reset button for 15 seconds is recommended. Any less may not be taking effect. Be sure you reset both RBR and RBS.
You can downgrade to last working version. Just download the FW files from NG download site and apply the RBS first then RBR.
Thanks for the checklist but I'm 110% sure it's the firmware - so I don't think I need to check those other things. Satellite and Router were on same version - v2.5.0.38, dont have many neighbors, signal was very strong literally until the following minute of updating the firmware, which is when we started having issues and spend several hours trying to reboot, reset, fix, etc.
I just got it manually downgraded on the Satellite with v2.5.0.30, and I already see improvement. However, when I try to manually upgrade the router following the satellite, I keep seeing:
500 Internal Server Error
It seems to be working better but now the router and satellite are different firmware versions, and I read that's a no-no.
Yes all should be on the same firmware.
Try a factory reset on the RBR and RBS then walk thru the setup wizard.
Try a different browser. Clear all browser caches.
I never saw this with v38.
Vaslo wrote:Thanks for the checklist but I'm 110% sure it's the firmware - so I don't think I need to check those other things. Satellite and Router were on same version - v2.5.0.38, dont have many neighbors, signal was very strong literally until the following minute of updating the firmware, which is when we started having issues and spend several hours trying to reboot, reset, fix, etc.
I just got it manually downgraded on the Satellite with v2.5.0.30, and I already see improvement. However, when I try to manually upgrade the router following the satellite, I keep seeing:
500 Internal Server Error
It seems to be working better but now the router and satellite are different firmware versions, and I read that's a no-no.
FURRYe38 wrote:Try a factory reset on the RBR and RBS.
Factory resets are for lost passwords
Thanks again for the tips but no way I'm doing another factory reset. Tried 3 different browsers (Chrome, Firefox, Edge) doesn't work. Tried it with clearing all their caches, still an internal server error. Going to do a restart of the PC and router and if no luck ill just leave it this way.
If there is a product manager on this board, please take this feedback to engineering that this update is trash and the engineer in charge of it should be embarassed for themself.
To anyone with this Internal Server Error issue, please note that I am using two different versions of the firmware (2.5.0.38.timewaste for the router and 2.5.0.30 for the satellite) and it appears to be working fine again. Might not for you but totally fine for me.
Thanks to all who gave advice even if I didn't use it - its very appreciated.
Now stop updating your firmware.