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Forum Discussion
V2.5.1.16 connectivity issues
Since updating to V2.5.1.16 on RBR50 and satellite, I am having brief moments of network disruption experienced by all devices on the network. My husband and I will be on our laptops while music is s...
Like the original poster. I bought the rbr50+satellite yesterday after realizing my netgear nighthawk x6s throughput maxed at 320mbdn with ethernet. Before purchase, I had my wifi company tech out to check all lines. He tested before and after router and found that the router maxed at 320mbdn I have fiberoptics, 750mbdn. Upon initial hookup the Orbi was great--signal great, throughput great. The issue is the network dropped every hour or so. I am only using wifi, no ethernet connections. Distance 25 feet, 2 walls. Started a chat with Orbi tech, he found out I had v2.3.5.30 (this is what the orbilogin.net says is newest update). Got disconnected when Wifi network dropped. Called back, went through spiel with "Elsa" (no ticket number from first tech-"Alfredo") and got dropped at installing the updates to v2.5 1.16. I did the satellite first, then router. No change. still dropped network every hourish. Went to bed. Got up, network dropped. Unplugged router and satellite. Even though the fiber optics doesn't have a modem per se, I unplugged the reset/plug waited and then replugged it in then hit reset. I then plugged in the router, waited for connection, then added the satellite. Still dropped. I then turned off those things recommended to be turned off (20/40, daisy chain, fast roaming) and turned on things recommended to turn on (2.4 set to channel 6, beamforming, mimo). Some of those were already in recommended position.
I have not done factory reset and setup since I updated the to version 2.5.1.16.
Any advice as to what to do next?
I have not done factory reset and setup since I updated the to version 2.5.1.16.
Any advice as to what to do next?
Although the symptoms appear identical, the cause may not be.
- Which ISP provides this fiber ONT?
- When the internet connection "drops", it gets restarted if the Orbi is powered off and back on, correct?
- The next time it drops, can you try opening the Orbi web interface (http://orbilogin.net) and on the Home Page, click on Internet, and on the next page, click on the "Test" box at the top of the page. Does this restore the internet connection?
- It would be interesting to know if these internet "drops" correspond in any way to the DHCP lease from the ISP.
On the Orbi web interface, the Advanced Tab, click on the box "Connection Status" and record
* How long the lease time was, and
* When the lease is set to expire.
It would be fascinating to see if the internet connection drops just when the DHCP lease expires.
- Thanks for responding. My ISP is Cincinnati Bell. The router restarts itself. It acts like it is rebooting. It takes about a minute to come back on.
I will do the other items as soon as it happens again and let you know asap.(Sorry to be 'slow') When this happens, the router appears to 'reboot' and the network returns without you doing anything?
Is the router where you can see the "ring light" at the top?
Does the ring light go through the typical sequence of colors during this event:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
I do not have to do anything. The router (and satellite) come back online after dropping the network (it cannot be found on the "available networks" on my devices), then a minute or so later, everything is back to normal.
I am not near the router, but that is a good point. I will try to make sure I hang out near it for a while this evening (it is in a den). Thank you for that idea! (the lights are very subtle, at least on the satellite, so I will pay close attention to the router).