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Forum Discussion
V2.7.4.24 "No Internet" until hard reboot?
Hi - My Orbi's have been working great for years, but it seems that with this latest update about every couple weeks the router reports "Internet Status: Offline". I've troubleshot this with...
CrimpOn Thanks for the guidance re: the on/off switch. Can do. Is "Mary had a little lamb..." necessary? If I sang "London bridges falling down..." would it still work? I'll do the experiment and report back... Science! đ
When it happened last month, I hit the 'Test' button shown in your post. I don't recall if it fixed it or not - I don't think it did, but will try if/when it happens again & report back
Thank you very much for the tip about quick Factory Resets! I use a number of reserved IP addresses and port-forwarding controls that I've gotten quite good at setting up after doing it again and again after factory resets while troubleshooting. However, I admit to getting a smidge cranky about it. This will be very helpful.
Is there anything that I could do to prevent it from going offline entirely vs fixing it after it has decided to go offline?
Until next time..
Josh
Josh12345 wrote:
Is there anything that I could do to prevent it from going offline entirely vs fixing it after it has decided to go offline?
Since the router is not supposed to do this, I have no advice about how to prevent it from doing so.
Just for curiosity, is the system actually "off line" when this happens? i.e. it is one thing for the Orbi app (or the web interface) to complain about "no internet" and an entirely different thing if the problem is that some specific IP address cannot be reached by the router and it is unhappy about it.
Do all user devices also stop working when this happens? Can a device still ping an internet IP address, such as 1.1.1.1 or 8.8.8.8?
- Interestingly, no, I don't think it is truly offline even if the interface says it is offline. While it is true that none of the devices on the network can ping 8.8.8.8 (I tried), my ISP support rep said that they can see a Netgear device appear as connected to their provided gateway after I plugged the CAT5 cable back in. This leads me to think it was a firmware issue - but that's as far as I got in thinking about that before posting to this forum...