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Forum Discussion
Verizon FIOS-sold Orbi--firmware replacement
Last year I purchased an Orbi RBK50 through Verizon--they were running a promotion and were selling it for $50 off. There was a warning on the webpage that said that it would come with Verizon-specif...
jw510 wrote:Last year I purchased an Orbi RBK50 through Verizon--they were running a promotion and were selling it for $50 off. There was a warning on the webpage that said that it would come with Verizon-specific firmware and would not work with non-Verizon satellites, BUT if you changed ISPs, Verizon would provide a method for replacing the firmware with the standard version (see the attached image). The only reason I bought it through Verizon was because of that last part (big mistake!)
I don't know if it is possible to take Verizon to Small Claims Court over breach of contract, but it might be entertaining to threaten Verizon customer service. Call up and say, "I need the link that was promised on this web page" and when they deny knowledge of it, ask, "where do I have Small Claims Court mail the summons because I'm going to sue to get my money back."
p.s. I totally agree that trying the TFTP approach will fail and probably brick the router.
I would definitely prefer for them to just make things right, but filing a claim with my state office of consumer protection is a pretty painless option as well. I suppose I could also try and dispute the charge with the credit card (although I have no idea how that works after almost a year).