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Forum Discussion

AwesomeQA's avatar
AwesomeQA
Apprentice
May 19, 2022

Video buffering and slow internet with firmware 2.7.4.24

Hello, I did hard reset for sats after the update, then hard reset for the RBR50 V2. This is the worst firmware update, I got video buffering, and slow images load.   I reverted back to V2.7.3.22...
plemans's avatar
plemans
Guru - Experienced User
May 19, 2022

1. what modem/gateway is it connected to? 

2. what devices are having issues? 
3. is it specific streaming services? 

4. the devices having issues, are they connected to the 2.4ghz or the 5ghz? 

5. how far from the router or satellites are the devices with issues? 

flbchbm's avatar
flbchbm
Aspirant
Jun 10, 2022

I have the same issue.  It is EVERYTHING connected to the network, wired or not.  2.4 and 5g

 

Both wired TIVO boxes have slowed down streaming.  Their commercials that start before a recorded program will not even load now.  

 

All Ring camera video is pixelated and it takes almost the whole video recording to show clearly.  It constantly says Poor Internet Connection.  Duh.

 

Phone and tablet are slow trying to do anything via wifi.  I have 3 satellites that have not moved.  I haven't moved, my house hasn't moved.  Only the firmware moved.  Location has nothing to do with it.  Please don't point at that.  Nothing changed except the firmware update and IT WAS IMMEDIATE.

 

This is horrible and total BS....they probably want us to upgrade, ala iPhone style....slow it down and people will buy new stuff.  Sorry to be cynical, but HOW COULD THEY RELEASE THIS UPDATE?!!  I don't have time to fix THEIR mess.

 

I want to know how to roll back to previous version?  I have no choice but to do so.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 17, 2022

    flbchbm did you start your own thread and include all your info from your setup? 

    • jtktwhalen's avatar
      jtktwhalen
      Aspirant
      Jun 26, 2022

      I am having similar issues with internet connection dropping and video buffering dozens of times a day with firmware 2.7.4.24.

       

      Using Spectrum modem EU2251 with Orbi RBR50 and 1 satellite.  Issue occurs with all devices and multiple streaming services.  I connected my laptop via LAN cable directly to the Spectrum modem and did not experience these issues.  Not sure if there are any adjustments I can make, or if I need to try and install a previous firmware.