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TenKB's avatar
TenKB
Aspirant
Apr 07, 2020

Video conferencing network reconnects

I have an Orbi RBR50 with two satellites RBS50 in router mode.  After a growing internet connection dropping issue (for which I read a number of community posts), I updated the firmware (2.5.1.8) on ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 07, 2020

What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

Swap out LAN cable between the ISP modem and RBR to be sure. CAT6 is recommended. 

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

TenKB's avatar
TenKB
Aspirant
Apr 07, 2020

The modem is: NETGEAR Cable Modem CM700.

I have followed the instructions in the KB on placement as I have looked at that previously.

All the wifi suggestions you gave I have tried already previous to this post.  However,  I am not sure how they are relevant since I mentioned this issue occurs on a wired connection as well.Circle and Armor are disabled.

 

What came with the unit is a Cat5e.  I will swap with a Cat6.  

If the problem persists, are we talking about a bad unit?  Or do you have any other suggestions?