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Forum Discussion

jimbojames79's avatar
jimbojames79
Apprentice
Oct 03, 2018

Virgin SH3 (Modem Mode) On Demand and Orbi RBK43

Hi,    So my on demand on my Virgin TiVo boxes suddenly stopped working the other day. Virign have come to the conclusion that its the Orbi blocking the ports but can't/wont tell me which ports t...
Troubleshooting
jimbojames79's avatar
jimbojames79
Apprentice
Oct 04, 2018

I was hoping not to have to try this tbh as I'll incur the wrath of the family. Was hoping for magic fix.

 

Oh well...

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 04, 2018

The issue is probably between the modem and the Orbi. I would try the modem in router mode and if the modem has a DMZ, you can use it's DMZ for the Orbi and see if this helps. If it doesn't then you'll need to try the Orbi in AP mode.

 

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 07, 2018

    Hi jimbojames79, 

     

    We’d greatly appreciate hearing your feedback letting us know if the information FURRYe38 provided has helped resolve your issue or if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team

  • jimbojames79's avatar
    jimbojames79
    Apprentice
    Oct 09, 2018

    So I put the virign modem back into router mode and connected one of the TiVo v6 boxes. Low and behold the On demand services work now So its definately the Orbi.

     

     

    Option 1 doesn't seem possible.

    Option 2 - Put Virgin modem into router mode. Assigned a fixed IP for the Orbi within the Virgin Router. Assigned that IP into the DMZ. Rebooted everything. Re associated one of my TiVos to the Orbi and now it wont even connect to the Virgin Media Service and I have really wierd connectivity on all my devices. i.e Chrome on my phone now asks for username and password for every webisite. Most apps don't work etc. I'm guessing this may be port issues?? More help needed please.

     

    Thanks

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 09, 2018

      Seems that maybe your TiVOs are tied or required to connect to the ISP modem.

      Can you put the Orbi into #3 AP mode and test again? Leave the ISP Modem in router mode.