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Forum Discussion

scornwell's avatar
scornwell
Apprentice
Sep 28, 2017

VLAN tagging still broken in 2.0, after months of working with support I'm done.

After the better part of three months, hours on the phone to support, multiple emails chasing them up for progress and dozens of attempts at getting some communication here, the end result is Netgear quite obviously haven't even attempted to address the VLAN tagging issues. It's not like they're difficult to reproduce...

 

When you buy Orbi you're buying sloppy engineering, hollow promises, worthless support and no communication whatsoever. If you're happy waiting three months for a fix to a crippling issue, only to get another broken firmware update, Orbi is your product. If not, look elsewhere. 

 

I've sold my Orbi RBK50 at a loss.

Never again.

14 Replies

  • Sorry it's broken for you.
    My experience was the exact opposite. It worked great the first time I tried it. I'm using Centurylink gigabit internet and I needed a router with vlan tagging and pppoe that worked. I had google wifi but neither of them worked. Orbi just worked.
    • scornwell's avatar
      scornwell
      Apprentice

      Are you using Orbi in AP or router mode?

       

      And have you tried rebooting to see what happens?

       

      I'm glad it worked for you, but either way, the support si still a joke. I still have an open ticked with netgear, they haven't responded in weeks. 

      • peteytesting's avatar
        peteytesting
        Hero

        just letting you know that the vlan tagging issue should be fixed in the next fw release