NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PWBerry
Feb 09, 2019Guide
Voice over Wifi
Cell service in my area is bad, so I use voice over WiFi on my iPhone. My internet service max speed is only 12 MBS, very slow. Once I switched to using the RBK50 mesh router, about 50% of the times t...
freibooter
Feb 19, 2019Star
Just to add to this:
I'm experiencing the exact same issue as described by OP, but on a reasonably fast Internet connection (80-90 Mbit down, 30-40 Mbit up).
Voice over WiFi works well in one direction, I can hear the other party perfectly, crytal clear and without any kind of issue. But absolutely everyone complains about the fact that my voice sounds distorted and garbled. Not immediately, but after 30-90 seconds of phone call.
And, yes, just like op, the issue only started with Orbi - there were no such issues on the previous, non-mesh router.
So I don't think Internet connection speed is the issue here.
I toggled all settings mentioned here already with no avail. It's also a rather annoying issue to troubleshoot since it requires a partner to call and annoy with a garbled voice.
- ekhalilFeb 19, 2019Master
freibooter wrote:
...............
So I don't think Internet connection speed is the issue here.
I toggled all settings mentioned here already with no avail. It's also a rather annoying issue to troubleshoot since it requires a partner to call and annoy with a garbled voice.
What ISP mode/router are you using? Does it have any routing capability?
In order for Orbi to provide you with optimal routing fuctionality, there should not be any other box in front that manipulates the routing.
- PWBerryFeb 19, 2019Guide
The ISP router/modem is an AT&T Arris NVG589. It was my main wireless router until I purchased the Orbi. Then I turned off the wifi setting in the ISP router since I was now using the Orbi wifi. I still need the ISP router to connect to AT&T.
- FURRYe38Feb 19, 2019Guru - Experienced User
Have you tried the Orbi in AP mode with the ISP modem/router?
PWBerry wrote:
The ISP router/modem is an AT&T Arris NVG589. It was my main wireless router until I purchased the Orbi. Then I turned off the wifi setting in the ISP router since I was now using the Orbi wifi. I still need the ISP router to connect to AT&T.
- freibooterFeb 19, 2019Star
ekhalil wrote:
What ISP mode/router are you using? Does it have any routing capability?In order for Orbi to provide you with optimal routing fuctionality, there should not be any other box in front that manipulates the routing.
It's an AVM Fritz!Box 7390. Yes, it has routing capability, it's a full fledged router.
It's configured in a way that forwards all incoming traffic to the Orbi. The RBK40 is a drop-in replacement for a Netgear 8500 which was a drop-in replacement for a Netgear 7500. There were zero VoWiFi isses with the 8500 and the 7500 with the exact same set-up, however it's unusuable on the Orbi - with virtually identical settings regarding pretty much everything but the mesh.
I disabled Daisy-Chain Topology, it's not really needed in my set-up anyways and I'll test again tomorrow. I don't think it would matter, though. Beamforming or Fast-Roaming make no difference.
- ekhalilFeb 19, 2019Master
freibooter wrote:
It's an AVM Fritz!Box 7390. Yes, it has routing capability, it's a full fledged router.
It's configured in a way that forwards all incoming traffic to the Orbi. The RBK40 is a drop-in replacement for a Netgear 8500 which was a drop-in replacement for a Netgear 7500. There were zero VoWiFi isses with the 8500 and the 7500 with the exact same set-up, however it's unusuable on the Orbi - with virtually identical settings regarding pretty much everything but the mesh.
I disabled Daisy-Chain Topology, it's not really needed in my set-up anyways and I'll test again tomorrow. I don't think it would matter, though. Beamforming or Fast-Roaming make no difference
.......................
freibooter Do you have Circle Parental Control enabled? If yes please try disabling it and see if it makes any difference.
I've seen posts about Circle causing Wifi Calling to completely not to work, but may be it will have effect on some packets not all!