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Mgomez85's avatar
Mgomez85
Apprentice
Jan 15, 2017

VPN Service Help

Was wondering if anyone can help! My vpn service is not work at all! No matter which port I try udp or tcp! Open vpn can't seems too connect at all! I worked when I first got the orbi but now it's not...
Troubleshooting
st_shaw's avatar
st_shaw
Master
Jan 16, 2017

OpenVPN requires port 1194 (usually UDP) to be exposed to the Internet.  The fact that your DDNS works doesn't prove port 1194 is exposed.

 

Both the router and your client need to use the same port number and port type.

 

You said OpenVPN worked, then you changed the port type, and now it doesn't work.  Why did you change the port type?  Change the type back to what it was, and see if it works.

 

Did you reset your router?  Make sure the OpenVPN service is still active on your router.   If that doesn't work, go through the OpenVPN setup process from the beginning again on your router, and re-download the setup files to your client.

 

Good luck.

 

 

 

 

Mgomez85's avatar
Mgomez85
Apprentice
Jan 16, 2017

i do think think the ports are open also, now heres the thing, how do i open them? this service is done by the orbi router, i cant port forward 192.168.1.1, so thats where am confused.

  • st_shaw's avatar
    st_shaw
    Master
    Jan 16, 2017

    When you go through the process of enabling the OpenVPN service on the Orbi, that should open the necessry ports.  The details are written to a config file that needs to be loaded on your client machine.

     

    http://kb.netgear.com/31487/How-do-I-use-VPN-service-on-my-Orbi-system-with-my-Windows-client?cid=wmt_netgear_organic

     

    I use OpenVPN on my Mac, iPad, Linux, and another router, but I haven't set it up on my Orbi, because I use it as an Access Point only.

     

    • Mgomez85's avatar
      Mgomez85
      Apprentice
      Jan 16, 2017

      vpn.jpg

       

      here is a pic of my vpn settings i have tried changing port num, or even port types! when i switch to tcp and connected via my wifi (locally) it works if i get off it and switch to my cellphone LTE, it doesnt connect!! so something is blocking my ports as i suspected and yes i download the new config files each time i have changed the settings but still doesnt connect.