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Forum Discussion

kfkchatt's avatar
kfkchatt
Aspirant
Mar 06, 2019

VPN

Cannot get VPN setup.  Also remote management reports that my device is offline when i know it is not.  Getting Server certificate not setup or something.  Support already over with 3 months for a 40...
Troubleshooting
Chuck_M's avatar
Chuck_M
Mentor
Mar 06, 2019

Can you please describe your setup including the Orbi Model #, # of satellites, modem make/model you are connected to, firmware version, etc?

kfkchatt's avatar
kfkchatt
Aspirant
Mar 06, 2019

RBR20.  With two satelites.  I have a gigabit internet connection.

  • kfkchatt's avatar
    kfkchatt
    Aspirant
    Mar 06, 2019

    NETGEAR Orbi Whole Home Mesh WiFi System - WiFi router and 2 satellite extenders with speeds up to 2.2 Gbps over 6,000 sq. feet, AC2200 (RBK23)

    • Chuck_M's avatar
      Chuck_M
      Mentor
      Mar 06, 2019

      And what is the make/model of what the RBR50 is plugged into?  That will be key to the solution here.

      • kfkchatt's avatar
        kfkchatt
        Aspirant
        Mar 06, 2019

        There is no modem.  I have direct internet access through ISP.  is that what you were asking?  Ethernet plugged into main.  Then two satelites connected wirelessly