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Forum Discussion

GKACK's avatar
GKACK
Tutor
Oct 17, 2021

Web interface shows inactive device as active- App also shows inactive devices

A few months ago, what appears to be a Bose 1 SoundTouch was connected to our Orbi system by a houseguest.  That device is no longer in the home yet this device still shows on the Attached Devices li...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 18, 2021

Has a factory reset and setup from scratch been performed since last FW update?

  • GKACK's avatar
    GKACK
    Tutor
    Oct 18, 2021

    I have not done a factory reset but I did delete and reinstall the phone app.  Would a factory reset retain the firmware or does that get reinstalled?  Would I be able to save my configuration and easily get the system back up and running or would that defeat the purpose? 

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 18, 2021

      It retains.

       

      Try either loading from saved back up and see after the reset and see if problem continues. If it does, you'll need to try a reset with out the back up config file.

      • GKACK's avatar
        GKACK
        Tutor
        Oct 18, 2021

        Thanks! Will try this when I am back at the house in person next week.