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Forum Discussion

jeraboom's avatar
jeraboom
Star
Oct 13, 2020
Solved

Web UI says RBW30 Update Failed, but there is no update available.

I have a system with an RBR50, 2 RBS50s, and 1 RBW30. When I use the router Web UI to check for firmware updates, it first attempts to download new firmware for the RBW30 and then says "Update Faile...
Tgterm's avatar
Tgterm
Guide
Oct 21, 2020

Update still fails when I try to perform an automatic update through the router UI.  Can you please remind me of the method to update the RBW30 manually, if that is what you are saying we need to do?

 

Thank you.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 21, 2020

    Do you have access to the RBWs web page? Look for the IP address on the RBRs connected devices page. Use the IP address given to the RBW to access it's web page. Log in will be same as RBR. 

    • Tgterm's avatar
      Tgterm
      Guide
      Oct 21, 2020

      good thought, except the RBW30 does not accept the password I use to gain access to my RBR50.  I even try the default password, and no joy.  One hurdle after another.  Any thoughts on how to reset the RBW30 password or why it does not accept the password from my RBR50?

       

      Thanks!

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 21, 2020

        Check the user manual for password defaults...


        Try a factory reset with the RBW and re-sync it to see if it will connect and the the admin and PW from the RBS50...I believe it should

    • Tgterm's avatar
      Tgterm
      Guide
      Oct 21, 2020

      So, I have reset it and resynced it multiple times, still will not accept the RBR50 login credentials.  I am a little skeptical of the reset, tbh.  When the RBW shows up in my connected devices again, it still shows up with the label 'RBW30-Basement'...something I had renamed it to.  If it were a true reset, shouldn't it lose that label?

       

      Not sure what to do at this point.  Can't get firmware update access to my RBW30...

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 21, 2020

        Did you remove it from the RBR after resetting it? 

        Ya, the reset should clear things however if it resynce with the RBR the RBR may hand off the same config again...