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Kmgroth's avatar
Kmgroth
Follower
Aug 03, 2019

Website says my customer service expired 88 days in future

On first day of possession, I could not get it to connect to Internet after running all trouble shooting and cruising the boards. Tried to find customer service and it required SN and purchase date...did that and it told me my support expired 88 DAYS IN THE FUTURE!!! Any suggestions!!

I've wasted my day off on this. It's not figured out in a day or so, Amazon will have it returned to them.

2 Replies

  • ekhalil's avatar
    ekhalil
    Master
    Aug 03, 2019
    You get 90 days of free support after registration. Maybe the info says that you have 88 days remaining for free support?
  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Aug 06, 2019

    Hi Kmgroth

     

    Welcome to NETGEAR Community! 
     

    Do you need assistance with your Orbi System. Kindly PM me your name, email address and device serial number for me to check the product warranty status. 

     

    Regards, 
    Blanca 
    Community Team