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Forum Discussion
We're not the only ones...
I decided to troll some of the other communities to see if it is really only the Orbi that's giving some of its users fits. It seems that other high end routers have been experiencing very similar ...
You must not have trolled Eero...their support forum is so quiet it's a complete bore, and their Amazon ratings are 85% 5 star, 5% 4 star.
I have an Eero system at home that I'm switching back and forth from the Orbi, and I will stick with Eero if Orbi doesn't settle down during my return window. The Eero is so reliable that it's completely invisible. :) It is a little slower than the Orbi in terms of speeds, but the differnece between 100 mbps and 130 mbps when surfing the web, or even streaming a video is insignificant.
I'm really only still trying to get Orbi to work out of stubborn inertia - I've been using Netgear products forever and find it surprisingly hard to give up. :)
I agree, netgearguy. I fought the Orbi battle for six months, and finally gave up and got an Eero Pro. Unfortunately, I gave the Orbi RBK53 to a friend (for free, because I don't believe in selling problems to a friend) and am still fighting the Eero issues with him to get a stable system. But as for my own Eero Pro (V2 system), I have been completely trouble free at my own home. You're right - the Eero forum is quiet, because it is completely trouble free. I haven't had a single problem since I installed it. The one time that I had a question to the Eero folks (i.e., would Nest products that needed to pass IPv6 traffic through the network work with Eero?), the Eero folks responded within a couple of hours to say "no problem". Installed ten Nest Smoke/CO detectors and guess what - no problem whatsoever. I could not be more pleased with the Eero. Now, if I could just get my friend's Orbi working correctly, life would really be good.
netgearguy wrote:You must not have trolled Eero...their support forum is so quiet it's a complete bore, and their Amazon ratings are 85% 5 star, 5% 4 star.
I have an Eero system at home that I'm switching back and forth from the Orbi, and I will stick with Eero if Orbi doesn't settle down during my return window. The Eero is so reliable that it's completely invisible. :) It is a little slower than the Orbi in terms of speeds, but the differnece between 100 mbps and 130 mbps when surfing the web, or even streaming a video is insignificant.
I'm really only still trying to get Orbi to work out of stubborn inertia - I've been using Netgear products forever and find it surprisingly hard to give up. :)
- DarrellRiffe
I processed my Orbi return with Amazon today, will ship it back in the next day or so. It just doesn't work, reboots repeatedly each day, and Netgear level 2 support cannot help me.
Eero has been running stable with zero issues for the last two weeks. Time to move on, unfortunately. Best to all.I’m guessing the majority of forum visitors are here because they’ve experienced problems and are probably not indicative of the general Orbi population. Presumably most Orbi users don’t register and drop by to post “everything’s running well” messages. :smileyhappy:
The point, Andrew_Scott, isn't that we aren't hearing a lot from the happy customers here (that's true on any support forum, including Eero). It's that when you compare forum activity levels and types of issues raised, the Eero forum 1) Does not have a persistent, active, and high volume of unhappy customers posting about problems, and 2) Does not have volumes of posts about the most basic "it just doesn't work" issues (rebooting, loss of connectivity, loss of accurate connectivity info) like you see here. Take a look at the Eero forums and you'll see what I mean.
I am a long-term Netgear FAN (just look at my screen name!). :) I wanted to stay w/Orbi, but for me (and others as is obvious from this forum) it just doesn't work, and Eero just does work. I'm not happy about that, but it's (my and too many others') reality.
