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Forum Discussion
t_k
Feb 07, 2018Luminary
What you can expect with your Orbi system
I'm writing this mainly because a post like this would have saved me a lot of time and effort. If you're thinking about buying an Orbi system, or recently purchased one, here's a few things you can e...
rphsia
Feb 22, 2018Star
Roamabout - the good news is even if you start to have the same problems, it's nowhere near catastrophic. The worst for me would be losing connection in the middle of an action game and not being able to get back in time before the match was lost. In general it manifests as a freeze or lockup, so it stops you in the middle of whatever you were doing involving the internet (downloads, games, streaming, etc). Sometimes it comes back on its own, other times you can disconnect and reconnect wifi, and at very worst you have to power cycle your satellite.
I'd call it a major annoyance, but one that if you know about it in advance you might be able to mitigate. If I was going to keep using Orbi, this is what I'd do: the most important stuff I'd connect via ethernet, to the modem if possible. Next most important stuff, I'd connect via ethernet to the Orbi main router. Position the main router so that you're using it for the max amount of wireless items (cameras, doorbell, etc). Finally connect any Orbi satellites to a power source that can easily be switched on and off for quick reboot.
Obviously you shouldn't have to go to these compromises as it kind of defeats the whole purpose of a system like Orbi, but if you really don't want to spend more money you can kind of make the most of it with what you've got.
Bsbrady
Dec 01, 2018Initiate
I disagree with a minor issue. I work from home and cell reception is bad so I use WiFi calling on my iPhone as my primary phone. So disconnects are a major issue. I have lost phone calls and dropped from conference calls. Not good. Just got my system last week. Got it from amazon do returns are good. I’ll give it another week and the. Goodbye
- FURRYe38Dec 03, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Bsbrady wrote:
I disagree with a minor issue. I work from home and cell reception is bad so I use WiFi calling on my iPhone as my primary phone. So disconnects are a major issue. I have lost phone calls and dropped from conference calls. Not good. Just got my system last week. Got it from amazon do returns are good. I’ll give it another week and the. Goodbye