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Forum Discussion
What's with the satellites showing "Good" connection but not functional?
My satellites show up as connected with "Good" wireless backhaul status in the router's web interface, (run off a Mac connected via Ethernet to the router). Ring lights are off on the satellites. All...
alokeprasad wrote:
Correction: The ring light on the satellite is red (no connection). The backhaul (5G) is still Good in the router web interface.
The satellite is not pingable or reachable via its IP address.
This information appears to be inconsistent. (Either one is true or the other, but not both.) Sometimes the Orbi web interface takes a while to update. If it continues to report a "Good" connection with the satellite, but the satellite shows the magenta LED (sort of 'red') and devices cannot function, then a Factory Reset is the "last recourse".
Sorry for the confusion.
The router is working and has always worked. My computer is connected to the router using Ethernet. I access the router and satellites using their web interface in Chrome. That is when things are normal.
The current situation is:
That router web interface shows the satellite with "good" 5G backhaul at 192.168.1.256.
However, the satellite is not reachable through ping, or http://192.168.1.256/.
The satellite also has a solid magenta ring light. The satellite accepts WiFi connections from nearby devices but those devices don't have internet connectivity.
Power-cycling the satellite does not fix the issue. It flashes white (trying to connect to router) and then goes solid magenta.
I'll factory-reset the satellites.
This has happened before. Either some hardware is getting flaky.. or the current firmware has some bug.
No IP address can contain 256. Not possible.
Oops. I meant to type 250 and not 256.
See screenshot.
The ring light on that satellite is currently solid magenta.
PS: Is it safe to post screenshots with MAC addresses?
