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Forum Discussion
What's with the satellites showing "Good" connection but not functional?
My satellites show up as connected with "Good" wireless backhaul status in the router's web interface, (run off a Mac connected via Ethernet to the router). Ring lights are off on the satellites. All...
Hello alokeprasad,
I understand that devices that are connected to your satellites are not able to connect to your Orbi network. To resolve this please bring your satellite closer to your Orbi satellites then do a factory reset. After completing the factory reset, resync your Orbi satellites to your Orbi router then place the satellites in at their desired locations.
Please navigate to the link below for instructions on how to successfully reset your Orbi satellites and resync them to your Orbi router:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Please navigate to the knowledge article below for the recommend placement locations for your Orbi router and satellites:
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite?article=31029
Best,
Kevin
Community Team
All activities are using Chrome on a computer connected to the router via Ethernet.
I removed all satellites from the router.
I brought the satellite to the same room as the router. I reset teh satellite (pin in the pinhole till amber power LED flashes.)
I re-paired the router and the satellite using the buttons on each.
No dice. I get a solid magenta on the satellite.
When this happened a few weeks back, I attached the satellite to the router with Ethernet (wired backhaul), paired the two, switched to 5G backhaul and moved the satellite to its destination location. That worked for a few weeks.
I'll try that tomorrow.