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Forum Discussion
Solved
WhatsApp messages not delivered
We have found that when the Orbi is in router mode that WhatsApp messages to some devices are not delivered. The notification arrives on the phone saying “You may have new messages”, but the actual me...
- Oh my. Finally figured it out! My wife’s phone was incorrectly tagged as belonging to my children in the Circle parental control application, totally my fault! Assigning it back to her with no parental controls has fixed it, so sorry for wasting people’s time.
It seems that your ISP router is acting as another router in the network.
If you want to keep Orbi in Router Mode you need to bridge your ISP Router, otherwise you have to have Orbi in AP Mode.
Please try to bridge the Router (check the ISP Router manual how to do it) so that you can keep Orbi in Router Mode and make use of all the Orbi Router functionality.
It’s a Plusnet Hub One ( don’t have the exact model to hand at the moment as I am away). It looks like there is no bridge mode supported in it unfortunately, so i will give option 2 a go (option 3 works for me, but I lose router functionality such as parental controls). I think the other option would be to buy a cheap modem that does support bridge mode, thank you so much for all your help - I tried to go via support but actually got no response in several weeks!
Ok, give option 2 a try. WIll probably help it.
It's preferred to get a modem only unit with no built in router, if your ISP supports those kinds of modem if your going to use a external router like Orbi.
Good Luck.
stuartjsmith wrote:
It’s a Plusnet Hub One ( don’t have the exact model to hand at the moment as I am away). It looks like there is no bridge mode supported in it unfortunately, so i will give option 2 a go (option 3 works for me, but I lose router functionality such as parental controls). I think the other option would be to buy a cheap modem that does support bridge mode, thank you so much for all your help - I tried to go via support but actually got no response in several weeks!- Ok, so replace the plusnet hub one with a net gear dm200, had no end of trouble setting this up but eventually have it functioning in modem only mode and have switched the router functionality back on on the Orbi, and still the same result! It only affects one phone, but it’s my wife’s and not getting WhatsApp messages is a real problem! Feeling quite frustrated :(
If other devices are working and the one app on the one phone isn't, there mabye a problem at the phone or with this app.
You might try WhatsApp support to see if there is any information on why messages are not getting delivered.
Try removing the app, hard reset the iphone, power pack on, then re-install the app.
Try setting manual DNS on the Orib router to see if this helps, try 1.1.1.1 and 9.9.9.9
