NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

HappyGal2017's avatar
HappyGal2017
Aspirant
Jun 12, 2022

Whitelist Website

I am getting blocked from https://www.collegeboard.org.  I have tried multiple ways to get this whitelisted.  Speaking with Netgear customer service did not solve the issue (they just wanted me to renew Armor subscription, which I'm not going to do until I can solve this whitelist issue).  After about a month of trying (at least 10 times) to get my Orbi app to connect to my Orbi router and follow the directions to go to security, then threats blocked.  Nothing shows up in that part of the app as having been blocked, even though the website was blocked multiple times within the last hour.  Help, please!

8 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jun 12, 2022

    Can you post a screen shot of the message saying the site has been blocked?

    Have you tried clearing the browser cache?

    • HappyGal2017's avatar
      HappyGal2017
      Aspirant
      Jun 13, 2022

      Thanks.  I've cleared the browser 10-15 times, reset the Orbi5-6 times.  The last time I did the reset I finally could get the Orbi app to recognize my Orbi (win), but now NO TECHNOLOGY will connect to collegeboard.org, even iPhones, school laptops, PCs, etc.  The only thing left is to whitelist the site, but I can't get that to work.

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Jun 13, 2022

        I did not activate Armor or Parental Controls, so I am not familiar with the error messages that they produce.

        This message appears to be from Collegeboard itself.

         

        Does this message pop up immediately when browsing to www.collegeboard.com, or does it come up when you attempt to login?