NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Yorkshirepud00's avatar
Yorkshirepud00
Aspirant
Dec 17, 2019

WI FI frequency

HI could some help i am trying to set up my home with wi fi switches and they only work on the 2.3GHz how fo i split the SSID so i can pick this because they dont work on 5GHz    Thanks advance for...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Dec 17, 2019

First, make certain that there is actually a problem.  Manufacturers emphasize (in LARGE TYPE) "Requires 2.4G Network.  Does not work on 5G!!!" and people panic.  Well, Orbi (and all of the other modern mesh routers) provide both 2.4G and 5G networks.  So, you have a 2.4G network, just what the device needs.  Chances are that when you go to set up the device, it will discover the Orbi network and be fine.  My five brands of smart plug and several brands of video cameras did.

 

For those rare instances where the smartphone setup program fails, the simple remedy is to use the Orbi web interface to temporarily stop broadcasting the 5G SSID.  Tell the smartphone to "forget" the Orbi network and then join it again (at 2.4G).  After the device is set up, go back to the web interface and resume broadcasting the 5G SSID.

 

 

Yorkshirepud00's avatar
Yorkshirepud00
Aspirant
Dec 17, 2019

Thanks I will give it go tomorrow and let everyone know how i get on.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 17, 2019

    :smileywink:

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Dec 17, 2019

    Please report back with your results.  Many people feel strongly that some devices are impossible to connect without hacking the Orbi.  If your device simply will not connect, I'd like to know what it is.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Dec 18, 2019
      CrimpOn wrote:

      Please report back with your results. 

      I second that. We need real evidence to be able to get this sort of thing sorted put.

       

      Some people have claimed that it is impossible to get some IoT things to work on a mesh network, but as yet no one has come up with a single device that really does refuse all approaches.

    • Yorkshirepud00's avatar
      Yorkshirepud00
      Aspirant
      Dec 18, 2019

      Sonoff 3 gang switch, looks a good bit of kit if i can get it working, 

       

       

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Dec 18, 2019

        At what point in the setup did it fail?

         

        I'd also like to know which specific "Smart Life" app you are using.  I purchased a Teckin outdoor smart plug that had me install Smart Life, version 3.13.6 by Tuya, Inc.    If I recall correctly (it has been months), this might have been the app that kept warning me "Only support 2.4G", and I just kept pressing "Continue".  It is now outside controlling my Christmas lights.  I did the setup on my Sony smartphone, which was connected to my Orbi at 5G.

         

        The Amazon web page offers some advice:

        "WiFi name should only contain letters and numbers. NO special symbol allowed (Like a dash.)"

        and

        " Any question you are welcome reach us via: 【kkcool-001@outlook.com】, We will solve it immediately until you are 100% satisfied. "