NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Yorkshirepud00
Dec 17, 2019Aspirant
WI FI frequency
HI could some help i am trying to set up my home with wi fi switches and they only work on the 2.3GHz how fo i split the SSID so i can pick this because they dont work on 5GHz Thanks advance for...
CrimpOn
Dec 17, 2019Guru - Experienced User
First, make certain that there is actually a problem. Manufacturers emphasize (in LARGE TYPE) "Requires 2.4G Network. Does not work on 5G!!!" and people panic. Well, Orbi (and all of the other modern mesh routers) provide both 2.4G and 5G networks. So, you have a 2.4G network, just what the device needs. Chances are that when you go to set up the device, it will discover the Orbi network and be fine. My five brands of smart plug and several brands of video cameras did.
For those rare instances where the smartphone setup program fails, the simple remedy is to use the Orbi web interface to temporarily stop broadcasting the 5G SSID. Tell the smartphone to "forget" the Orbi network and then join it again (at 2.4G). After the device is set up, go back to the web interface and resume broadcasting the 5G SSID.
Yorkshirepud00
Dec 18, 2019Aspirant
I have tried what you said but it did not work i even checked that the router was on the 2.4 by looking it up on my Laptop do you think it colld be a switch faulty, could i ask you what make you have installed to yours its a light switch i have bought a Sonof
I want to go wireless on all the switchies in the house but just thought i would buy one to see what its all about and how they work,
whats your thoughts
- michaelkenwardDec 18, 2019Guru - Experienced User
Yorkshirepud00 wrote:
I have tried what you said but it did not work i even checked that the router was on the 2.4 by looking it up on my Laptop ...
What do you mean by that?
It is not clear from your message that you turned off the 5 GHz SSID broadcast.