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Forum Discussion

robgardien's avatar
robgardien
Aspirant
Dec 20, 2019

Wifi drop

I am having Wi-Fi dropouts with my Orbi configuration. I have the following setup:   - RBR40 router in AccessPoint mode - RBW30 Wall Sattelite with 5G backhaul - RBS20 Sattelite with wired backha...
robgardien's avatar
robgardien
Aspirant
Dec 21, 2019
Removing the 2 sattelites did not work, now testing with one sattelite connected. Any other suggestions? Thank you for your help
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 21, 2019

Manually download v2.5.1.8 FW for the system. Unpack the files, then manually update the RBSs first, then the RBR lastly. Factory reset the entire system. Walk thru the setup wizard. I would not add the RBS just yet. Just setup the RBR and see if the RBR changed behavior with the wifi drop. Does it still happen or no? 

 

 

  • robgardien's avatar
    robgardien
    Aspirant
    Dec 21, 2019
    I am unable to update the firmware to that version, because that version applies to the RBR50 or RBS50 and my router is a RBR40 and my sattelites are also not of the type RBS50. I get an incompatibility error so is there a version of that firmware for my setup? Thank you for your help
    • mynameisjohnj's avatar
      mynameisjohnj
      Aspirant
      Dec 22, 2019

      Just to chime in - I'm having no end of problems with a similar setup (RBR40 with 3 RBS20 satellites.) I can't seem to get a stable connection for more than a few minutes without a drop.

       

      I've updated to the 2.3.5.34 firmware version but still have no luck. Things were working fine for the first 4 months of owning the Orbi, but one day it was like someone flipped a switch and everything stopped working...

       

      I haven't tried disabling the 2.4Ghz broadcast... it's disheartening to read that it didn't help your situation.

       

      - John

      • robgardien's avatar
        robgardien
        Aspirant
        Dec 23, 2019
        What firmware where u using when it was working fine ? I started with a RBR40 and a wall plug RBW30 and purchased the RBS20 hoping it would solve the problems, but it has never worked, even without the sattelites. The backhaul states a good connection both wired and wireless
  • robgardien's avatar
    robgardien
    Aspirant
    Dec 28, 2019
    Yes it still drops, i cant find that version for the RBR40
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 08, 2020

      Any progress on this? 

      • robgardien's avatar
        robgardien
        Aspirant
        Jan 09, 2020

        No unfortunately no progress, the dropouts have become less frequently to occur but my phone still disconnects after a certain period of time