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Forum Discussion

Lyenyo's avatar
Lyenyo
Aspirant
Apr 28, 2019

WiFi dropping (LAN is fine)

Hi all, I purchased this system in November to resolve WiFi signal at the back of the house. I have absolutely fantastic signal now but unfortunately within the past 2 months I’ve been having sporadi...
SW_'s avatar
SW_
Prodigy
Apr 28, 2019

Lyenyo wrote:

 

I’ve been having sporadic WiFi dropouts (devices are still connected to the Orbi but they say no internet). Computers connected via LAN to the ORBI router are fine, it just seems to be WiFi connected devices. WiFi service normally resumes after 10mins.

 

To rule out Orbi/Satellite backhaul problem, go to this page and check the "Status".  Does it say "Waiting for connection" or something else?

 

 

  • Lyenyo's avatar
    Lyenyo
    Aspirant
    Apr 28, 2019
    Hi there,
    The firmware page looks fine, all 3 are saying “no new firmware available”. I have yet to check this during the droppage though. Most times I fire up the app via remote management and check the status of the satellites (which are green).
    I will check this tomorrow though when it drops again.
    • SW_'s avatar
      SW_
      Prodigy
      Apr 28, 2019

      If you have good backhaul connection and there's no WiFi drops right now, that's a good sign.  Yeah, check it again when WiFi starts dropping...

       

      • Lyenyo's avatar
        Lyenyo
        Aspirant
        May 01, 2019
        Sorry for the delayed reply, I had no drop outs yesterday but it seems to have started again today at 6:33pm.
        I checked the firmware page and the router says “no new firmware” but both satellites were sitting on “please wait...” which I guess means it couldn’t talk to them.
        WiFi came back up 12mins later but I did capture a log file in the run up which is attached.

        As for the satellite 1 being too close, I’m in doubt that would be the problem.. the house is old so the materials are thick and with a ceiling and wall I would imagine his would add up to about 30ft. I never had this issue in the first couple of months.

        WiFi came back up 12mins later but I did capture a log file in the run up which is attached.
        http://i68.tinypic.com/25s62l0.jpg

        I’ve changed 2.4Ghz channel to 11 so we’ll see how that goes. Also, does 20/40 coexistence under 2.4Ghz settings make much different if it’s on/off?