Wifi dropping out - Do I need to update the software - How?

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

I would try option #2, if not then Option #3. 

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Jeannet wrote:

Sorry, Furrye38, I was unclear in my posting. 

I have a Virgin router, an ORBI extender RBR50, which is connected to the Virgin router with an ethernet cable, and to which the Orbi sattelite is connected via Wifi, synched using a WPS button. 

I have spoken with Virgin who are sending out an engineer to see what's going on. I'll let you all know the diagnosis and hopefully the solution! 

Thanks again for your support! 

Jeannet  :-) 

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