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Forum Discussion
Wifi internet issues
The other night I noctied my phones were saying "Cannot obtian IP" while on wifi. The I tried to work for a little while and my work laptop would connect but would not get an IP address, so I had no ...
One of the reasons that can cause such issues is having double NAT in your network. If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (traceroute to Google’s DNS server)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
I only see one private IP, and thats the IP of the orbi. I have my cable modem set in bridge mode. All my wired connections are fine, I am only having issues with some of the wireless devices.
do both devices have dhcp enabled?
- Thanks,
What other devices do you have attached to Orbi please? Please list device types for all devices: wired and wireless.I have several devices connected to it. Phones, Tablets, TVs, Laptop, Desktop, cameras. Theres no way I can list them all. None of the wired devices are experiencing any problems at all, only the wireless, and it comes and goes. This just started 2 days ago, before that I had zero problems at all.
MidTnMike41 wrote:
I have several devices connected to it. Phones, Tablets, TVs, Laptop, Desktop, cameras. Theres no way I can list them all. None of the wired devices are experiencing any problems at all, only the wireless, and it comes and goes. This just started 2 days ago, before that I had zero problems at all.
- Are you using wired or wireless backhaul?
- Do you have any devices that can cause loops? Devices that can have both Ethernet and wireless connections at the same time?
- Do you have any wired mesh speakers, e.g Sonos?
