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Forum Discussion
Wifi internet issues
The other night I noctied my phones were saying "Cannot obtian IP" while on wifi. The I tried to work for a little while and my work laptop would connect but would not get an IP address, so I had no ...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
MidTnMike41 wrote:
The other night I noctied my phones were saying "Cannot obtian IP" while on wifi. The I tried to work for a little while and my work laptop would connect but would not get an IP address, so I had no internet. I unplugged everything and plugged it back and wifi was back. This morning same problems again. It seems to come and go. I updated to the latest firmaware this morning and still have same results. My orbi has worked perfect until the last week. Nothing in my network has changed. Any suggestions to resolve this issue?
Thats a lot of questions, I'll try to hit them all.
Both router and satalite are on 2.3.0.32
Home is about 2700Sq Ft, normal wood, drywall contruction, satalite is about 30 ft away with good signal
2.4 is on auto, with a lot of neighbors near by, I usually see about 5 other wifi networks.
Security is WPA2-PSK [AES]
I just enabled the those two settings, I will test with my work laptop which seems to give the most problems. I have two android phones that come and go, but both are currently connected with no problems. Time will tell when I leave and come back.
If you have alot of wifi neighbors near by, could a some wifi congestion going on. I would try a manual channel on 2.4Ghz.
Let us know how it goes.
I did a factory reset this morning and still have the same issue. I finally just put the orbi in AP mode, took my xfinity router out of bridge mode, and disabled the wifi on the xfinity router. That way now my xfinity router is doing all the DHCP and all the Orbi is doing is the wifi connections. While I wouldnt say this is a fix as much as a work around, it did solve my issue. All my devices are conecting again.
Wonder if there is a problem with the ISP modem in bridge mode. Sounds like the connect doesn't maintain with the Orbi while in bridge mode.
Run the configuration like you have it now and let us know how it goes in the next few days.
MidTnMike41 wrote:
I did a factory reset this morning and still have the same issue. I finally just put the orbi in AP mode, took my xfinity router out of bridge mode, and disabled the wifi on the xfinity router. That way now my xfinity router is doing all the DHCP and all the Orbi is doing is the wifi connections. While I wouldnt say this is a fix as much as a work around, it did solve my issue. All my devices are conecting again.