NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WFH_Colorado
Jan 22, 2021Tutor
WiFi issues with cordless phones and Orbi
Hi community I have been experiencing wifi dropouts when a call is made or received on a cordless phone system. The phone are DECT 6.0 and operate at 1.9Ghz, brand new system. This happened with two...
FURRYe38
Jan 23, 2021Guru - Experienced User
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Be sure any wireless phone system is placed far away from the RBR or RBS units...
WFH_Colorado wrote:Hi community
I have been experiencing wifi dropouts when a call is made or received on a cordless phone system. The phone are DECT 6.0 and operate at 1.9Ghz, brand new system. This happened with two different phone brands and seems to happen more frequently after I upgraded the firmware to 2.6.1.36 on Orbi router and 2.6.1.38 on satellite. Using cable internet with verizon router set to bridge mode. Has anyone seen similar behavior? Any suggestions? Thanks.
WFH_Colorado
Jan 24, 2021Tutor
Thanks for reference. I'll take a look. The sepctrum analyzer is nice but I found that the android WiFi analyzer app or NetSpot is pretty good at seeing what's going on in the neighborhood. True, they won't look down to 1.9 and focus on 802.11 but it's informative. It's also surprising what OSX has to offer natively when you dig into "Open Wireless Diagnostics". I understand the comment about the DECT phone frequencies should not interfere but I can pretty reliably see the problem when my phone rings or there is an outbound call. I manually set to channel 10 and stayed away from 1 since it's the closest to the phones and I am not sure on the bandwidth or power of the phone. It may be a bit better. Maybe it's just coincidence but I did seem to get worse with the firmware update.