NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Wifi keeps dropping
Replacing my 2 Airport Extreme APs & 1 Airport Express (one on each floor) The GND floor Airport Extreme was connected a SKY router. I relaced all the Airport fit with the Orbi router RBR50 and Sat R...
I am also having these wifi drops all the time. So often, that it is impossible to have a 5-minute audio call over Skype. Originally I blamed the ISP ('cause that's what usually happens here), but then I found out that the issue was with the WIFI only, and not when using CAT5.
The only thing that worked for me was to configure the Orbi as AP , and use the ISP provided modem/router to do the job. However, this is not why I bought the Orbi; I wanted my private network.
Off course, I no longer have the option to return the product, but I am definitely not going to consider Netgear on my next purchase. I wasn't aware of the issue until a couple of weeks ago, when I got to this community and found all of the topics and comments from all the other people with the same or similar issues, and no solution for such a long time… man... so disappointed...
So, if you people have another router at home, you could use the Orbi in AP mode, not the best option I know, but... I guess we will have to pray to all Gods for Netgear to find a solution…
Oh, by the way, I was using 1.11.0.20, then 1.12.0.18... but I went back to 1.11.0.20 so I could turn on and off 2.4Ghz or 5Ghz form the GUI. I still get some disconnects during the day... but no even close to what it was when using the Orbi in Router Mode.
Mine router and satellite going back to the store tomorrow. Worked perfect for a week, then the latest firmwire f* it up.
There is no fix for this. Randomly, Orbi is dropping all of my iOS devices, especially iPhones which use WiFi calling due to poor cellular reception in my area. I am on the latest firmware - V1.12.0.18
I have:
(1) RBR50
(1) RBS50
and
(1) RBW30 - on version V1.12.0.4 - which was offline now just as I checked upon my return from travel - What!!?!? I had to pull this out of the wall to reboot it.
I’ve read via forums that this is a known issue and is fixed in the firmware I am running. I can tell you that this is not a fixed issue; I’ve been living with this since I purchased the units. And frankly, I wish I could return them.
And since I’m 90 days past my purchase, you wish to charge me for calling you. This honestly, is unacceptable.
What is my alternative? Is there anyone who has solved this?
Gesuele87 wrote:There is no fix for this. Randomly, Orbi is dropping all of my iOS devices, especially iPhones which use WiFi calling due to poor cellular reception in my area. I am on the latest firmware - V1.12.0.18
I have:
(1) RBR50
(1) RBS50
and
(1) RBW30 - on version V1.12.0.4 - which was offline now just as I checked upon my return from travel - What!!?!? I had to pull this out of the wall to reboot it.
I’ve read via forums that this is a known issue and is fixed in the firmware I am running. I can tell you that this is not a fixed issue; I’ve been living with this since I purchased the units. And frankly, I wish I could return them.
And since I’m 90 days past my purchase, you wish to charge me for calling you. This honestly, is unacceptable.
What is my alternative? Is there anyone who has solved this?Sell it and get an alternative, there is no solution currently available.
As much as the mods here would like to give you the impression you can resolve this through support, you can't, and it will take weeks of back and forth with their support people before you get to that point. I've had a ticket open since the 22nd of July with no progress so far. The latest firmware (V1.12.0.18) has a number of connectivity, routing and throughput issues, some of which appear resolved in the latest beta, but promptly return when you reboot the router.
Your options are either a) wait for a firmware update from Netgear, which may or may not solve your issues (at this stage it's looking like it won't) or b) cut your losses and switch to a product that doesn't have these issues.
Ultimately I chose b and have been considerably happier since. I'm just trying to get my Orbi in a working state so I can sell it on in good faith.