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Forum Discussion
Wifi turning off every hour or so
Hello, I have an orbi RBS50 that seems to be shutting down the wifi LAN every couple of hours now for the past few days. When I go into the admin GUI it just shows "warning wireless off". I have po...
I am on the latest firmware for all devices...I did a factory reset and that seemed to fix the issue for a week or so but now its back to its old ways.
The cable modem and physical cables all check out ...it just seems the wireless services turn off on the RBR50 and no way to turn them on...May just have to get a new head end unit...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? cable modem is connected fine , and a desktop I have plugged into the orbi router is working fine to get a dhcp address and reach the web.
What is the size of your home? Sq Ft? 2700
What is the distance between the router andsatellite(s)? 30 feet or more is recommended in between RBR and RBS ya its 30+
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Tried this no help
Any Wifi Neighbors near by? If so, how many? yes but they have never been an issue beforethe issue is the wireless service on the router is not coming on and or will not start
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
How close is the RBR to the ISP modem? 6 feet is recommended distance in between.
Any Wifi Neighbors near by? If so, how many?
How was the FW loaded on the RBR? Wired PC and web browser or using the RBRs auto update service web page?
Hello Plaincheese,
I understand that your RBS50 is not broadcasting wireless SSID.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
