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dinokath's avatar
dinokath
Star
Jun 09, 2020
Solved

WiFi with No Internet Connection After FW Update

Morning all,   SInce I updated the firmware to 2.5.1.16 from 2.5.1.8, I am having an issue with Wifi being connected but no internet being available. To compound the issue, I get the message of 'Co...
  • dinokath's avatar
    dinokath
    Jun 10, 2020

    Update as of this moment - installed Firefox (weird it wouldn't work with Chrome!) and was able to roll the firmware back on both the RBR and the RBS to the previous version, which is 2.5.1.8.

     

    Did this around 1600 yesterday afternoon and as of 0930 this morning nothing has dropped the internet connection. Fingers crossed but I feel good that perhaps this did the trick because it would drop multiple times per hour, every hour, for the last couple weeks. Seemed to be the biggest problem on the Samsung S10E and my Androiud HiSense TV (maybe it is a conflict with the Android OS??) and now that I say that out loud, this happened on Android devices. Hmmm....

     

    BretD Noticed you are an admin on this forum. Perhaps you could pass along my experience with this firmware update to Netgear Support. Thanks!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 09, 2020

I would try AP mode with the DMZ disabled on the modem. 

One last thing would be to factory reset and not enable Armor to see if Armor maybe causing problems. Armor has been known to cause some problems. 

 

Contact NG support for additional help and information as well. 

dinokath's avatar
dinokath
Star
Jun 09, 2020

Thanks for the effort. I appreciate it. This thing is driving me crazy...