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Forum Discussion
Solved
Wired internet but no wireless
Hi, I have been running the Orbi system with one satellite for X months now without any bigger problems. Since yesterday I cannot any longer use internet through wirelessly. Mobile phones, laptop...
I would try to do a full factory reset of the unit by holding the reset button for 10+ seconds then set the unit up again. Also make sure all the Orbi units are using the same firmware version.
DarrenM
I suspect there are deeper issues than a factory reset will solve. I have had my Orbis for roughly a year and each version of firmware seems to make things worse. My satellites lose connection to the router after what seems to be random lengths of time, I can never connect using 802.11ac even though my laptop supports 802.11ac and always connects using 802.11ac in my office. I find that if I connect an ethernet cable directly to the router I can get full throughput on my internet connection but even this drops to no more than 8 Mbps download after a few days. A reboot is the only way to return to my full 50 Mbps download speeds.
I have also started watching the WiFi signals from the satellites and router and have watched the satellites from transmitting different channels - specifically what looks like the backhaul channel.
Be happy to help provide data to get this resolved by frankly am about to replace these out of shear frustration.
wrote:I suspect there are deeper issues than a factory reset will solve. I have had my Orbis for roughly a year and each version of firmware seems to make things worse. My satellites lose connection to the router after what seems to be random lengths of time, I can never connect using 802.11ac even though my laptop supports 802.11ac and always connects using 802.11ac in my office. I find that if I connect an ethernet cable directly to the router I can get full throughput on my internet connection but even this drops to no more than 8 Mbps download after a few days. A reboot is the only way to return to my full 50 Mbps download speeds.
I have also started watching the WiFi signals from the satellites and router and have watched the satellites from transmitting different channels - specifically what looks like the backhaul channel.
Be happy to help provide data to get this resolved by frankly am about to replace these out of shear frustration.
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I share your frustration and I can't stay in this limbo status of servicability or lack of support for long either. I may need to move to another prodiuct and begin to move my clients to other products as well if we can't get this resolved. I don't think a product in this prrice point should have these many issues as well as such short support cycles. Let's see what response we get....